Validating solutions computer 65 major problems management

Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems.

We've worked with Thursby Software and IOGear to find an update [which is actually a downgrade] for the firmware on the reader.

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Solution 2-2: This error is mostly seen when a Soldier tries to logon to a computer that is part of a domain that his / her account has been deleted (or never had an account).

Contact your local Help Desk to verify whether your user account is still in the system.

Please follow guidance here to update / downgrade your CAC reader.

Windows 7 (64 bit) users who have the IO Gear GSR-202 CAC reader [and are having problems with the reader not staying in device manager after the computer is restarted] should Install the driver from IOGear then restart the computer to fix the problem.

Some websites that were once accessible from any CAC enabled computer such as: ATRRS, Med Pros, & MOBCAP are now only accessible from the NIPRnet. You'll now need to access these sites from your unit, use your organizations Citrix connection (Army Reserve), or unit issued computer and use VPN Solution 1-2: Have another person logon to the computer with their CAC.

Once logged in, Double click the Activ Client Client Agent button (down by the clock in the lower right corner of your screen).


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