Hot chat requests

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Our live chat service is usually available 9am-5pm Monday to Friday (excluding bank holidays).

Outside of those times or occasionally, if all of our agents are busy at the time, our service won’t be available.

The Agent I had emntioned that he has raised a refund request and that it will take 5 to 10 working days.

However, never received a written confirmation and balance is still in credit.

Companies that use live chat support do so to create a better customer experience, which is achieved through real time conversations online.

However, this is only achieved if there’s someone on the other end to respond.Live chat is one of the quickest ways to get in touch with us.It allows you to have an online conversation with someone at the ICO.Customers demand immediate service and slow response times of “within 24 hours” are no longer acceptable. Skype at work, Facebook Messenger at home), you now need to serve your customers in real time too.This is why many companies have turned to offering live chat as a communication channel on their website. It’s fast and easy to use, and adoption rates on usage are climbing too.For details about chat queue, please click here to read on.Parents— To learn about parental consent, go to had an interraction with one of their CS online agents who was very helpful regarding the refund of a deposit, however I do not see the conversation recorded anywhere on my O2 nor did I receive an e-mail or notification regarding the refund request.Did anyone use Live Chat to claim a deposit back or how can I get a trsncript of the conversation please?When the number of chats routed to every agent reaches the maximum number, a new incoming chat will be put in a chat queue and the visitor will be notified of how many people are waiting ahead.However, agents can still manually take the chat request.


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