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I made the changes in exchange server management console, and the changes stuck on the exchange server itself.The only problem I am having is that the rest of the users on the domain are not able to see the changes to the name in thier address list when they go to send an email.
They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.
Is there any way I can force a manual update of the Offline Address Book (OAB) in Outlook or reset it completely otherwise?
If the update mechanism appears to be broken for you, it could be because of a corruption in your OAB or in your mail profile.
In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile.
When you have multiple Exchange accounts configured, you’ll find a folder for each account that you have.
Global address not updating
The quickest and most thorough method is to simply rename the If you are still having issues with your OAB afterwards or if the files aren’t being recreated after a manual update, it is very likely that your OAB issues are rooted deeper in your mail profile.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below). The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.
Bear in mind, the process you need to follow is; 1. Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.
I read that unchecking the option of using "cached exchange" might solve the problem, and it did (for the one user that I changed this option), the address book was now of the correct spelling on this one users workstation/outlook account.
At the very same time that I unchecked this "cached exchange" option on one workstation, another user reported that his address book had now showed the changes to the names on the address list (and this is after having changed the name on exchange server over 24 hours ago).