But I still get thousands and thousands of visitors to this site each month looking for these numbers.
Maybe the path to finding their number is too hard.
If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.
International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.
One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.
I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.But that rep is also feeling the effects of Amazon's decision. This page got a little write-up in the Austin Chronicle in December 2002. made an unauthorized charge of more than 0 to my credit card, and because I couldn't find a phone number, I had no way deal with this problem that needed immediate attention.I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.Most importantly, they now post their number on their site.The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website.They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?The more of us who post it, the more people who will be able to find it.