Run the following in EMS to update the Global Address Book from Exchange Server Update-Global Address List -Identity "Global Address List" -Domain Controller "Your Domain Controller Name" Offline Address book tab and click update on the Default OAB, 3.
So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.
Support for Outlook 2000 was dropped with Exchange 2007, Exchange 2010 only supports Outlook 2003 (post SP2). In the diagram below you can see this server is performing public folder AND web based distribution, this is probably because you ticked this box when you installed the product.
Once you have checked/changed things, force an update on the server: get-offlineaddressbook | update-offlineaddressbook Then check again after about 30 minutes, doing a forced download of the Address book in Outlook.
Then check the “Date modified” attribute of LZX files under …\Exchange Server\Client Access\OAB 6. Now go to EMS again and run: Update-GLobal Address List "Default Global Address List" Still same issue with this one user.
I might have a problem with my Offline Address Book in Outlook.
For me, new colleagues are not showing up and the contact pictures aren’t displaying either.
Another way to make sure that you get a fresh copy of the OAB is by renaming the oab-files to when Outlook is closed.
They are stored in the following location: which itself holds subfolders with named after Account GUIDs.
Check that the OAB is location is correct, it shoudl be on the Exchange 2007 server. If they are set to public folders, find the OAB public folders in the Public Folder Management Console and ensure that there is at least one server listed as a replica. If set to web distribution, check your server is listed. As always OWA is the place to check things are actaully correct.
If you have exclusively Outlook 2007 or higher and don't have web distribution enabled, enable it. Our old exchange server was still set as the generating server. One user who changed her last name is not showing up after I set the generating server to the correct server.