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So you have to describe your problem to the chatbot. The primary virtue of an expert is that they can look at what you are doing and spot the flaw that you cannot see. The expert spots the one thing in the hundreds of parts and pieces you have assembled that is on backwards. But even if your chatbot grew up and became a robot with the vision and the common sense and the specialized knowledge and experience to watch you, to examine your work, and to spot the flaw in it the way a human expert would, it still would not be the future of technical communication. Setting aside the fact that if you had a robot with those capabilities you really would not need to learn to do the task yourself, the real problem is that there is only so much that experts can do for us.In the end, learning is about rearranging our own mental furniture, finding our way through the thickets of our own minds.And what to they do when they come across a common problem: they write a knowledge base article about it.
Chances are that they send you documentation and ask you to call back if you get stuck.
But even if they were a lot smarter than they are, chatbots would still not be the future of technical communication. Putting a voice interface on the AI isn’t going to change that.
Command line interfaces, whether visual or verbal, still have the same problem they have always had: they don’t support discovery and exploration.
By far the easiest medium to do this foraging in is text.
Nothing else lets you speed up and slow down, go straight or turn left with anything like the same ease.