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Customer Service is NONE existent at this organization! 72 hours before by arrival, I called Expedia to change my reservation (less days than originally booked).After 1 hours and 33 minutes on hold, they have told me the hotel is booked and they would not allow me to change my reservation.I will forever more bad mouth and deter anyone I come in contact with to avoid Expedia.
I recently learned I cannot select a seat for my travel until 24 hours before my flight because I have a basic economy package deal.
I have use Expedia for 3 prior trips and this was not the case. Reply Expedia double charged me recently on a business flight from Charlotte to Birmingham.
I can see my future travel plans will not be made with Expedia if that is the case. After hours on the phone waiting on hold I finally talked to a customer service rep, which basically told me to bad have a nice day.
When I asked to talk to her supervisor, she said they weren’t accepting calls currently..
Expedia has approved to re-imburse but until now Nov. I called the China Expedia and told me it will need 7~15 days “again” to arrange my re-imbursement.
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When I wanted to make sure that i will received it within 15days, the customer service could not says a direct yes.
was launched in 1996 by a small division of Microsoft as a new way for consumers to research and book travel.
In 1999, the division was spun off as a separate company and went public.
He said there is no guarantee that i will get the re-imbursement after 15days…whats the use of using 7~15days?
secondly, after 3 months, dont you supposedly re-imbursement the amount automatically and not wait customers like me to check with you whats going on??